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Ordering procedure:
please provide the following information:
• Purchase order number or credit card number
• Name of person placing order, purchasing agent, or primary investigator
• Shipping and Billing Address(es)
• Catalog number, quantity and  price, and/or any special requirements.
• If the product being ordered is a Radioimmunoassay, please fax a copy of your current license to handle Iodine-125.
 

Offers / Quotations 
We will honor all offers, estimates, price quotes made by Rocky Mountain Diagnostics, Inc. in writing for a maximum of 30 days. 

Shipping 
We ship Monday-Thursday only, and to avoid potential problems we only ship via overnight services. We will gladly ship on your account number if you prefer. Just make sure to note this on your purchase order.
Dry-ice orders: a $15 handling fee will be added to the shipping costs. Rocky Mountain Diagnostics will provide the packages with sufficient dry ice to assure adequate cooling for at least 24 hours in case of domestic shipments and 48 in the case of international shipments.
Rocky Mountain Diagnostics, Inc. cannot be held liable for loss or delay caused by strikes, accidents, delays of shipping companies, acts of God, or other causes beyond Rocky Mountain Diagnostics Inc.’s control.

Pricing and Terms           
Payment terms are net 30 days unless otherwise requested. We reserve the right to charge interest on payments not received within 90 days, and pass these accounts on to collection agencies.  We reserve the right to change our prices without advance notice
We gladly accept VISA, MasterCard and American Express.

Warranty
Any modifications to a test procedure will void all warranties.
The information on our web site is considered "as is" without any warranties, express or implied, including but not limited to, warranties of merchantability , or non-infringement, or suitability for specific purpose. Rocky Mountain Diagnostics, Inc. makes no express or implied warranty beyond the express warranty contained in the labeling and package inserts that accompany each product. Rocky Mountain Diagnostics, Inc. makes no representation or warranty that the information contained on this site is error-free.

Returns/Claims:
Products may not be returned to Rocky Mountain Diagnostics  without a Returned Goods Authorization. Shipping instructions must be obtained from Rocky Mountain Diagnostics. Some products, due to their biological nature, are considered final sales as soon as they are fulfilled.
Damaged goods or product deficiencies: If the product arrives damaged or presents deficiencies in any other way and we are notified of damage/deficiencies within 7 days of receipt, we will issue a Returned Goods Authorization.
Please report all shipping errors to us immediately

Don’t Forget: We appreciate your business! If you appreciate what we do we’d love to hear from you, and this is also true if you don’t like what we do. Customer Service is our number one priority, and that means we want you to be a satisfied customer every time you order from us.